Wheelchair transportation
Your own chair, power or manual, secured before the van moves. We carry one if you need it.
How this ride worksOn time.
Every time.Wheelchair and ambulatory non-emergency medical transportation (NEMT) across the northwest Minneapolis metro. Dialysis and long-distance Mayo Clinic runs, door through door — one phone call books it.
- 16 citieson the daily schedule, and statewide beyond them.
- 7am–7pmdaily, all seven days. Earlier by arrangement.
- 3 riderscome along at no extra charge.
Six kinds of non-emergency medical transportation (NEMT).
Wheelchair, ambulatory, and the four trips in between — all on the rates printed on this page. Pick the one that looks like yours.
Whatever the trip, it is the same vans, the same drivers, and a figure confirmed on the phone before anything is booked.
Ambulatory rides
Door through door. The driver walks you in and stays until you are checked in.
How this ride works
Wait & Return
The driver parks and stays for the whole appointment. Same driver, same van, home.
How this ride works
Long distance
Anywhere in Minnesota, however far. Rochester and Mayo are regular runs.
How this ride works
Recurring routes
Dialysis, chemotherapy, infusion. A standing slot on the schedule, not a booking each week.
How this ride works
Non-medical outings
Groceries, the pharmacy, church, a family gathering. Open to anyone, no appointment.
How this ride worksWhat a ride costs, before you call.
No other non-emergency medical transportation (NEMT) operator in the Twin Cities publishes a rate. Three lines cover nearly every trip we drive, and every one of them is below.
| $75+ $3 a mile | Wheelchair, one way |
|---|---|
| $50+ $2.50 a mile | Ambulatory, one way |
| $100an hour | The driver waitsFlat, pickup to drop-off. Wheelchair or ambulatory. |
| Base fare | $75 |
|---|---|
| 12 miles × $3 | $36 |
| One way | $111 |
There and back, $147 — the base fare charged once, mileage run twice. Either figure is confirmed on the call, before the van leaves.
No rideshare fees, no hidden fees, no surge.
What can change a fareWhere we drive.
Pickup is your address, wherever it is on the daily map.Three distances, nearest first.
16cities
The north and northwest metro, daily
- Plymouth
- Maple Grove
- Wayzata
- Golden Valley
- Excelsior
- Eden Prairie
- Rogers
- St. Louis Park
- Edina
- Minnetonka
- New Hope
- Brooklyn Park
- Coon Rapids
- Blaine
- Champlin
- Elk River
7counties
The seven-county Twin Cities metro
- Hennepin
- Ramsey
- Dakota
- Anoka
- Washington
- Scott
- Carver
MNstatewide
Long distance, anywhere in Minnesota
- Rochester
- Mayo Clinic
- Duluth
- St. Cloud
Don’t see your city? We will tell you yes or no on the phone, not after you have booked.
See every city we driveCall 763-230-9277A few riders, in their own words.
Every review this business has, printed whole. Not a selection — this is all of them.
Rated 5 out of 5
I was completely STUCK when my Metro Mobility ride canceled on me for a very tricky-to-get-into specialty cardiac appointment… TrueStar didn't just give me a ride — they gave me peace of mind.
MexaBooked for herself, after a Metro Mobility cancellation Rated 5 out of 5
He walked me to my appointment, waited for me, and took me back home safe and sound.
JamesWait & Return — the driver stayed for the appointment Rated 5 out of 5
TrueStar took my grandma to an appointment.
JacksonBooked for a family member
What you can check.
- 4471059Our USDOT number. Registered, insured and inspected — look it up in the FMCSA Company Snapshot before you book.
- 5.0from 3 Google reviews, and every one is printed in full above. A small number, shown rather than rounded up.
- 3+ yearsdriving this metro. First aid, CPR, wheelchair securement and defensive driving, all current — who we are, and how we got here.
And water and a mint on the seat, every ride. It is a small thing, and we have never skipped it.
13 answers, before the call.
The questions we are actually asked. Open a row for the rest of it — none of it changes when you dial.
What it costs
Do you take Medicare, Medicaid, or insurance?The printed rates are private pay.
You or your family pay us directly, at the rates published on this page, and no broker schedules the van. If a plan or a county program is involved in your rides, say so on the call — we will tell you where you stand rather than let you guess at it from a website.
What Medicare and Medicaid pay toward a rideWhat if I have to cancel?Free, until an hour before.
Inside that hour it is 10% of the fare. We would rather print that here than surprise you with it.
Do holidays cost more?Yes — half again.
Holidays add 50% to the whole fare, mileage included: a $105 wheelchair run becomes $157.50 on Christmas. Weekends and anything outside 7am–7pm daily add 25% the same way. The two never stack — a holiday that lands on a Sunday takes the 50%, not both.
Everything that can move a fareDo long trips cost more?Past 15 miles, a little.
The base fare never doubles and the per-mile rate never changes. Each loaded mile past the first 15 simply adds $1 on top. Rochester and Mayo Clinic are regular runs — $420 one way in the chair.
Long-distance ridesThe ride itself
What is non-emergency medical transportation?A ride, not an ambulance.
Scheduled transportation to and from appointments for people who cannot drive themselves or use a car — wheelchair riders, people recovering from sedation, anyone who needs an arm to the door. No sirens, no medical treatment on board, and it is booked in advance rather than dispatched. Most of what is written about NEMT online describes the Medicaid-funded version; TrueStar is the private-pay version, billed directly with no broker and no eligibility wait.
What NEMT means, in fullHow long will the driver wait?As long as it takes.
$100 an hour, flat, pickup to drop-off — same driver, same van, wheelchair or ambulatory. If the appointment runs an hour over, the van is still outside.
How Wait & Return worksCan you take me home after a colonoscopy?Yes — that is Wait & Return.
The driver waits the whole appointment, walks you in, and walks you back to your door. Check your clinic's own escort policy; up to 3 family members can ride along at no charge.
Rides home after sedationDo I need my own wheelchair?Yours, or ours.
Power or manual, your chair is secured before the van moves. If you do not have one, we carry one.
Wheelchair rides, door to doorCan you carry someone on a stretcher?No. That is an ambulance.
We seat wheelchair and ambulatory riders only. Bring your own oxygen and that is fine; we do not supply it. If a stretcher is what you need, we will say so on the phone rather than send a van that cannot take you.
Booking one
How far ahead should I book?Sooner holds the slot.
Same-day works when the schedule allows, and we will tell you that on the phone — not after you have booked.
Ask for a rideWhat time can you pick me up?7am to 7pm, every day.
Earlier by arrangement, and the standing dialysis runs leave before six. If you need a 4am pickup, ask for one.
Standing routesCan I book a ride for someone else?Yes, and most people do.
Have the pickup address, the appointment time, and whether they use a chair, and one call covers it.
Booking for a parentDoes the driver come to the door?Door through door.
The driver walks you from your door to the desk and stays until you are checked in. Coming home, the same in reverse.
These are the 13 asked most.Something we have not answered? Every other answer we have is on one page, searchable.
All 93 answersTell us the appointment. We’ll quote it on the call.
Book ahead to hold the slot you want; same-day works when the schedule allows. The figure is confirmed before anything is held.
Have these ready
- The pickup address, and the clinic or building you are going to.
- The date and the appointment time.
- Wheelchair or ambulatory, and whether the chair is yours.
- Whether the driver should wait, or come back for you later.