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Call to book763-230-9277

An arm to the door.
And through it.Ambulatory medical transportation across Minnesota — for riders who walk, with a cane, a walker, or a steadying arm. $50 base plus $2.50 a mile, door through door.

The driver steadies a rider's hand as she settles into the seat, the door held open in morning light.
  • $50 + $2.50/mione way, printed here before you call.
  • 7am–7pmdaily, all seven days. Earlier by arrangement.
  • 3 riderscome along at no extra charge.

Ambulatory means you walk. We do the rest.

“Door through door” is not a slogan here. It is five places the driver’s hand is, in order.

  • At your door. The driver comes to the door, not the curb — an arm out to the van whenever you want one.
  • Into the seat. Settled and belted before the van moves. The walker stows free.
  • Through the clinic door. Walked in — not pointed at the entrance from the loading lane.
  • At the desk. The driver stays until you are checked in and settled, and only then leaves for the van.
  • The same in reverse, home. Met, walked out, and seen through your own door.
A rider steadies herself on her walker and reaches for the van's door handle.

The smaller base, same arithmetic.

$50 base plus $2.50 a mile, one way. The walking ride is the card's smallest figure, and it is printed like all the others.

Holidays add 50% to the fare and weekends or after-hours runs add 25%, never both at once; each mile past the first 15 adds $1. Cancelling is free until an hour before pickup — inside it, 10% of the fare.

One real tripGolden Valley to a specialty clinic in St. Louis Park. Ambulatory, 8 miles.
Base fare$50
8 miles × $2.50$20
One way$70

There and back, $90 — the base fare is charged once for the day. The same trip in the chair runs $99 each way — book whichever the day calls for.

Asked before this ride.

The questions we hear about it. Open a row for the rest — none of it changes when you dial.

13 answers

What does ambulatory mean?You can walk.

With a cane, a walker, or a steadying arm — if you can get to and into the van on your feet, the ride is ambulatory. Everything else is the driver's job.

How the walking ride works
Does the driver just drop me off?No. Checked in first.

The driver walks you from the van to the desk and stays until you are checked in and settled. Coming home, you are walked through your own door — never left at the curb.

Can I bring my walker?Yes, always.

Walkers, rollators and canes stow free, every ride. Tell us when you book so the driver has the space clear.

Some days I need the chair.Book whichever fits.

The same vans run both. A wheelchair day is the $75 base instead of $50, and $3 a mile instead of $2.50 — say which when you book and the right setup arrives.

How the wheelchair ride works
How early can you come?7am, earlier arranged.

Hours are 7am–7pm daily, earlier by arrangement. The standing early runs leave before six — if you need a 4am pickup, ask for one.

Does Medicare cover a ride to the doctor?Not Original Medicare.

It does not pay for a car or a van to a routine appointment — only for an ambulance, and only when one is medically necessary. Our printed card is $50 base plus $2.50 a mile, paid direct. Some Medicare Advantage plans add a ride benefit; ask yours.

Can I book this for my mother?Yes, and most people do.

Have her pickup address, the appointment time and place, and whether she walks or uses a chair that day. One call covers it, and we confirm the fare before anything is held. She does not need to be on the phone.

Getting a parent to their appointments
Is this an alternative to Metro Mobility?Your time, held.

One rider, straight there, at the minute you booked — no shared route and no window to sit inside. It is private pay rather than a public program, which is what buys the direct trip and the driver who walks you in.

Where Metro Mobility fits, and where it does not
Do you pick up after a hospital discharge?Yes — an ordinary booking.

Give us the hospital, the unit, and the time they expect to release you, then call when the paperwork is actually done. Walking or in a chair, you are met inside and walked to your own door at the other end.

Five options when nobody can collect you
Can the driver wait during my appointment?Yes — $100 an hour.

Flat, pickup to drop-off. The van stays in the lot for the whole appointment instead of leaving and being dispatched back, which is what you want when the visit is short or the appointment time is soft.

How Wait & Return works
Is the ride home a second fare?The mileage, yes. The base, no.

The base fare — $50 walking, $75 in the chair — is charged once for the day, not once per leg. The mileage runs both ways: $2.50 a mile walking, $3 in the chair, for the whole there-and-back distance. If you would rather the van did not leave at all, Wait & Return prices the whole morning as one figure instead.

Which towns do you cover?The seven-county metro.

Plymouth, Maple Grove, Brooklyn Park, Minnetonka, St. Louis Park, Edina, Golden Valley, New Hope, Champlin, Coon Rapids, Blaine and Elk River are among the 16 cities on the daily map; the seven-county metro is the stated one. Pickup is at your address in any of them, and the fare is measured from where you get in.

What if I have to cancel?Free, until an hour before.

Inside that hour it is 10% of the fare. Appointments move — tell us as soon as you know and it costs nothing.

Tell us the appointment. We’ll quote it on the call.

Cane, walker, or just a steadying arm — say what the day needs and the figure is confirmed before anything is held.

info@truestartransportation.com

Have these ready

  • The pickup address, and the clinic or building you are going to.
  • The date and the appointment time.
  • Wheelchair or ambulatory, and whether the chair is yours.
  • Whether the driver should wait, or come back for you later.
763-230-92777am–7pm daily, earlier by arrangement
Call 763-230-9277